NURTURED IN NORFOLK – DEREHAM, NORFOLK

Join a fast-paced, innovative food business supplying chefs and food professionals across the UK with premium herbs, micro cress, edible flowers, and more. We’re looking for a proactive, customer-focused individual to join our dedicated Customer Service & Sales team.

ABOUT THE ROLE:

As a key contact for our customers, you’ll manage daily inquiries and orders, ensure accurate invoicing and documentation, and help maintain our day-one-for-day-one delivery promise. You’ll play a vital role in managing client expectations—keeping customers informed of seasonality, logistics, and supply issues with clear, timely communication.

KEY RESPONSIBILITIES:

• Answering and making customer calls
• Processing orders and payments (email, phone, and website)
• Managing client expectations and communicating availability, seasonality, and delivery issues
• Handling credits, refunds, and product issues
• Supporting account growth through excellent service and up-selling