Customer Service Sales Engineer at Strategic HR Client Job Openings

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Technical Support, Communication, Coordination, Microsoft Office, SAP, Problem Solving, Spare Parts Sales, Warranty Assistance, Order Processing, Relationship Building

Industry

Construction

Description

Job Opportunity - Customer Service Sales Engineer with Fameccanica in West Chester, OH In office position Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty? Join Our Team as a Spare Parts Customer Service Engineer! We’re looking for a customer-focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care. What You’ll Do: Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required. Create spare part proposals, process sales orders, and advise customers on parts availability and pricing. Coordinate with internal departments to meet delivery expectations and resolve issues. Monitor order progress, confirm ready dates, and proactively communicate changes. Support warranty request procedures in line with company policies and contracts. Build strong relationships with customers by providing timely and accurate support. What You’ll Bring: A passion for serving customers and solving problems. Associate degree or equivalent experience in a technical or commercial field. Experience in spare parts sales, distribution, or customer service. Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus. Excellent communication and coordination abilities. Why You’ll Love It Here: You’ll be part of a collaborative team that values your input. You’ll have the opportunity to make a real impact on customer satisfaction. You’ll work in a dynamic environment with room to grow. About Us: Fameccanica North America is a leader in industrial automation, dedicated to the design, development and manufacture of technologies, products, and services. Through our constant research and innovation activities, we aim at improving industrial processes and production for our customers. Talent applied to industrial innovation develops into care and attention: we find sustainable solutions for the benefit of our clients, consumers, and employees. Our idea of innovation starts from the present but looks to the future, in order to best meet tomorrow's challenges. Apply online today! #HP

Responsibilities

The Customer Service Sales Engineer will communicate with customers to understand and fulfill their needs regarding spare parts and warranty assistance. They will create proposals, process orders, and coordinate with internal departments to ensure customer satisfaction.