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Customer Service - Sales - Personal Loans - Direct - Brahmapura - Krishna P at Tata Capital

, Odisha, India -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personal Loan Products, Retail Lending, Customer Centric Approach, Business Target Achievement, Customer Acquisition, Customer Engagement

Industry

Financial Services

Description

Roles & Responsibilities : 1. Company Representative: Act as the company’s representative for Personal Loan products 2. Customer Acquisition & Engagement: Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees. 3. Communication Channel: Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries. 4. End to End ownership: Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT). 5. Customer Satisfaction: Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product Key Skills & Competencies: Basic knowledge of Personal Loan products /Retail Lending Customer‑centric approach Ability to meet service and business targets

Responsibilities

Act as a company representative to acquire customers and provide detailed information on personal loan products. Coordinate with internal teams to ensure the timely processing and disbursement of loan applications while maintaining high customer satisfaction.