JOB OVERVIEW

We are a well-established educational organization dedicated to providing high-quality after-school classes for students, parents, and educators. We are seeking a proactive and bilingual Customer Service & Sales Specialist who is fluent in both English and Mandarin. In this role, you will not only support families with scheduling and communication but also play an important role in course consultation and enrollment.

QUALIFICATIONS

• Bilingual in Mandarin and English (both written and verbal fluency required).
• Strong interpersonal and communication skills.
• Great analytical and math skills.
• Strong attention to detail with accuracy in data and reporting.
• Able to multitask and stay organized in a fast-paced environment.
• Customer-focused with a proactive, problem-solving mindset.
• Previous customer service or sales experience (3+ years preferred), ideally in an educational setting.

• Manage student class schedules, including rescheduling requests and last-minute adjustments.
• Act as the key liaison between parents and teachers, ensuring clear and timely communication.
• Provide excellent customer service by addressing inquiries, concerns, and requests in a professional manner.
• Assist parents and students with enrollment and sales processes, presenting program details and guiding them through course selection.
• Analyze customer needs and recommend suitable course solutions.
• Maintain accurate records through careful data entry and tracking.
• Troubleshoot and resolve scheduling conflicts and communication challenges.
• Work collaboratively with the team, handling multiple tasks and shifting priorities effectively.