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Customer Service - Sales - UCV Finance - Motor Finance - Sales - Mumbai And at Tata Capital
, , India -
Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Relationship Management, Lead Generation, Cross-Selling, Dealer Relationship Management, Data Entry, Loan Processing, Stakeholder Management, Sales Queries, Product Knowledge, Customer Education

Industry

Financial Services

Description
Key Objective of the Job: A Customer Service executive who effectively manage DSE interactions, channel partners and the open market. CRE’s responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing. Key Deliverables: Lead Generation Generate leads through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application.
Responsibilities
The Customer Service Executive is responsible for managing interactions with DSE, channel partners, and the open market while ensuring efficient loan application processing. This includes lead generation, customer relationship management, and maintaining dealer relationships.