ABOUT US

Steve Cavenee Electric is a small family-owned electrical business servicing Orange, LA and Riverside counties for over 40 years. Must love Cats!!

JOB SUMMARY

Customer Service Representative Duties: 8am-12pm/1pm (4-5 hours/day)
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order status
- Maintain customer records and update account information as needed
- Collaborate with cross-functional teams to address customer concerns and provide solutions
- Follow up with customers to ensure satisfaction and resolve any outstanding issues
- Analyze customer feedback to identify areas for improvement in products or services Qualifications:
- Previous experience in a customer service role preferred, previous experience in construction or electrical is a plus.
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in using computer systems and software applications
- Outbound calling experience is a plus.
Scheduler
We are seeking a detail-oriented and organized Scheduler to join our team. The ideal candidate will play a crucial role in managing appointments and ensuring smooth operations. This position requires excellent communication skills and a basicunderstanding of construction/electrical terminology and office management practices. The Scheduler will be responsible for coordinating schedules, handling customer inquiries, and providing administrative support to ensure a high level of service.

REQUIREMENTS

• Previous experience as a scheduler or in office management is preferred.
• Basic knowledge of construction terminology is necessary for effective communication.
• Excellent phone etiquette and interpersonal skills to create a welcoming environment for customers.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• A commitment to providing high-quality service in a fast-paced environment is crucial for success in this role.
  Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
  To apply, please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
  Job Type: Part-time
  Pay: $18.00 - $20.00 per hour
  Work Location: In perso

• Manage appointment scheduling for customers, ensuring optimal use of time and resources.
• Answer phone calls with professionalism, addressing customer inquiries and concerns effectively.
• Maintain accurate records of appointments, cancellations, and rescheduling in the system.
• Collaborate with managerial staff to coordinate customers and follow-up appointments.