At Aladdin’s Carpet Cleaning, we make clean simple. Our team provides high-quality carpet, rug, and upholstery cleaning for homes and businesses. We are growing and looking for a reliable, detail-oriented Customer Service & Scheduling Coordinator to join our team.

JOB DESCRIPTION

As our Customer Service & Scheduling Coordinator, you will be the first point of contact for customers and play a key role in ensuring smooth daily operations. You’ll manage incoming calls, book appointments, organize technician schedules, and communicate with customers before, during, and after their service.

REQUIREMENTS

• Prior customer service or scheduling/dispatch experience is a plus
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfort using scheduling software or learning new systems
• Reliable, organized, and detail-oriented
• Friendly and professional phone manner

• Answer incoming customer calls and respond to inquiries in a friendly, professional manner
• Book appointments and add them to the scheduling system
• Create efficient daily schedules for technicians
• Send out reminders and ETA notifications to customers
• Handle reschedules, cancellations, and last-minute changes
• Resolve customer concerns or complaints promptly and professionally
• Support the team with light administrative tasks as needed