Customer Service & Scheduling Coordinator at Bill Colwell Investment Inc

Hudson, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

3000.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Coordination, Outbound Calling, Inbound Calling, Communication, Organization, Relationship Building, Computer Skills, Route Planning, Repair Order Creation, Follow Up, Prospecting, Teamwork

Industry

Motor Vehicle Manufacturing

Description

Description Bill Colwell Ford is looking for a Customer Service & Scheduling Coordinator to support our Mobile Service Department. Our Mobile Service Van allows customers to have many routine vehicle services completed at their home or workplace. This role is responsible for coordinating those appointments, communicating with customers, and helping expand the Mobile Service program throughout our community. This position is ideal for someone who enjoys talking with customers, staying organized, and building relationships with local businesses. No automotive experience required — we will train the right person. Compensation & Schedule $3,000 monthly salary + performance bonuses Full-time position Monday–Friday schedule Consistent hours with a strong work-life balance Responsibilities Make outbound calls to previous customers regarding maintenance, safety recalls, and service opportunities Schedule service appointments and coordinate the Mobile Service Van technician’s daily route Answer inbound customer calls and assist with scheduling service appointments Create repair orders and confirm parts availability prior to appointments Provide appointment reminders and service updates to customers Follow up after service to ensure a positive customer experience Prospect and develop relationships with local businesses and fleet customers, including visiting businesses in the community to introduce our Mobile Service program Stay up to date on manufacturer recalls, dealership initiatives, and service opportunities Work closely with service advisors, technicians, business development coordinators, and management to ensure smooth operations and deliver an excellent customer experience. Qualifications Previous customer service experience preferred Comfortable making outbound phone calls and speaking with customers Strong communication and organizational skills Positive, team-oriented attitude Basic computer skills Valid driver's license and clean driving record Benefits Health insurance options Health Savings Account (HSA) Dental and vision insurance 401(k) with company match Paid time off Life insurance Short- and long-term disability coverage Flexible spending account Employee discounts on vehicles, parts, and service Company clothing allowance Modern dealership facilities and employee breakroom About Bill Colwell Ford Bill Colwell Ford is a family-owned dealership that has proudly served the Cedar Valley for over 40 years. We believe our employees are the driving force behind our success and provide ongoing training, opportunities for growth, and a supportive team environment. Apply Today If you enjoy working with customers, staying organized, and helping grow an innovative service program in the community, we encourage you to apply today.

Responsibilities

This role is responsible for coordinating mobile service appointments, communicating with customers regarding maintenance and service opportunities, and managing the daily route for the Mobile Service Van technician. Additionally, the coordinator will prospect and develop relationships with local businesses and fleet customers to expand the service program.