HOURS - 37

Contract type - full time, permanent..
City of Wolverhampton is a dynamic and innovative organisation dedicated to delivering exceptional customer service. We are currently seeking a committed and experienced Section Leader to join our Customer Services team.
The successful candidate will lead and manage a team of customer service representatives to ensure the delivery of high-quality services. Responsibilities will include monitoring team performance, providing regular feedback and coaching, addressing escalated customer inquiries and complaints professionally and efficiently, and developing strategies aimed at enhancing customer satisfaction and operational efficiency. The Section Leader will also collaborate with various departments to ensure seamless service delivery and prepare comprehensive reports on team performance and customer feedback.
The ideal candidate should have experience in a customer service leadership role, excellent communication and interpersonal skills, strong problem-solving capabilities, and a customer-oriented mindset. Additionally, the candidate must be able to perform effectively under pressure while managing multiple tasks concurrently. Proficiency in using customer service software and tools, a positive attitude, and a commitment to continuous improvement are essential.

WHAT WE OFFER:

We offer a competitive salary and comprehensive benefits package. There are numerous opportunities for professional growth and development within our organisation. You will experience a supportive and collaborative work environment. Additionally, you will have the chance to significantly impact our customer service operations.
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
Should you wish to discuss this opportunity further, please contact Lisa Powell Tel: 01902 555895 Emal: Lisa. Powell3@wolverhampton.gov.uk

OUR WORKING ARRANGEMENTS

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Please refer the Job description for details