Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Senior Analyst at Citi

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Analytical Skills, Problem Solving, Client Relationship Management, Teamwork, Computer Proficiency, Influencing Change, Time Management, Compliance, Issue Resolution, Presentation Skills, Quality Results, Efficiency, Timeliness

Industry

Financial Services

Description

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analyses to address client needs Communicate resolutions to clients Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates ### Customer Service - Work hours - 5am - 2pm Workdays ( Tue -Saturday ) - 2pm ### Computer proficiency ### Consistently demonstrate clear and concise written and verbal communication ### Demonstrated ability to present concepts and influence change ### Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results ### Proven ability to work under limited supervision within a team environment Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Serve as the single point of contact for internal partners and external clients, ensuring customer inquiries are addressed efficiently. Communicate resolutions to clients and maintain a client portfolio through regular interactions.