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Customer Service at Shiplifier Information Technology
Abu Dhabi, Abu Dhabi, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 27

Salary

7000.0

Posted On

07 Nov, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description
  • Customer Assistance: Serve as the first point of contact for customer inquiries via phone, email, and live chat.
  • Issue Resolution: Address and resolve customer complaints, shipping delays, and service issues in a timely and professional manner.
  • Service Guidance: Provide accurate information about Shiplifier's services, pricing, and processes to both new and existing customers.
  • Account Management Support: Assist customers in tracking shipments, managing their accounts, and understanding their shipping options.
  • Problem Escalation: Collaborate with relevant departments to resolve complex issues and ensure customer satisfaction.
  • Feedback Collection: Gather customer feedback and suggest improvements to enhance the overall customer experience.
  • Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system.
Responsibilities