Key Responsibilities

Client Communication & Service Delivery

• Serve as the first point of contact for clients via phone, email, and in-person walk-ins.
• Handle customer inquiries, quote requests, orders, and service inquiries promptly and professionally.
• Follow up on customer orders, deliveries, and completed services to ensure total client satisfaction.
• Resolve routine customer questions or issues with empathy and efficiency.

Payment Processing & Invoicing

• Process customer payments securely in person (POS debit/credit, cash, cheque) and over the phone (credit card).
• Assist clients with basic account balance inquiries and billing questions.

Scheduling & Dispatch Support

• Coordinate delivery schedules, service appointments, and technician/driver dispatches.
• Communicate schedule updates, route changes, or delivery windows clearly to clients and internal teams.
• Ensure all relevant job notes, client preferences, and access instructions are documented accurately.

Office Administration & Operational Support

• Maintain accurate customer records, account details, and service logs in our management system.
• Assist with basic inventory tracking, replenishing office supplies, and general recordkeeping.
• Support management with ad-hoc administrative projects and seasonal workflows.

What We’re Looking For

• Experience: 1–3+ years of experience in administrative support, customer service coordination, or office administration (experience in a service, delivery, trade, or retail counter environment is an asset).
• Payment Handling: Proven experience processing payments (POS terminal, credit cards over the phone, cash handling) and maintaining transaction accuracy.
• Communication Skills: Excellent verbal and written English communication skills; professional, warm phone and front-counter etiquette.
• Organizational Abilities: Strong organizational skills and the ability to multitask between answering phones, assisting walk-in customers, and handling paperwork.
• Tech Savvy: Comfortable with standard office software (Microsoft Office / Google Workspace), email, and quick to learn scheduling and POS/invoicing software.
• Problem-Solving Mindset: A proactive, calm approach when handling client questions or unexpected schedule changes.