Customer Service - South Hedland at Commonwealth Bank

Town Of Port Hedland, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Health Checks, Digital Banking, Problem Solving, Communication, Team Collaboration, Sales, Technology Proficiency, Integrity, Relationship Building, Community Engagement, Transaction Reconciliation, Customer Feedback, Service Excellence, Independent Work, Holistic Solutions

Industry

Financial Services

Description

We are looking for a Customer Banking Specialist to join our South Hedland branch! We have two roster options as follows: Full time: Monday to Friday 8.30am - 4.50pm Part time: Monday to Friday 9.00am - 4.15pm See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will: Build a personal connection with customers through meaningful conversations Work with customers to help them use our in-branch technology and digital banking options Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied Complete Financial Health Checks to assess customers’ financial needs and identify any changes Perform interviews and process applications for personal loans, credit cards and associated products Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions Engage with customers by participating in community events and fundraising activities Look out for the safety and wellbeing of your team Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement We’re interested in hearing from people who Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first. If this sounds like the role for you then we would love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 06/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer. You will build personal connections with customers, assist them with in-branch technology, and perform financial health checks to assess their needs.