Customer Service Specialist - 3D at ABCorp NA Inc.

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Multitasking, Attention to Detail, Team Oriented, Organizational Skills, ERP Systems, Microsoft Office, Professional Demeanor, Phone Etiquette, Time Management, Autonomous Work, Service Excellence, Order Management, Technical Knowledge

Industry

Financial Services

Description

Are you a looking to jump start your career as part of a dynamic customer service team? ABCorp 3D is actively seeking candidates for a 3D Customer Service Specialist position. We are looking for individuals with a positive attitude, who are highly motivated self-starters. Candidates with strong communication skills, outstanding phone etiquette, attention to detail, and proven ability to multitask will be considered. Duties and Responsibilities: * Reporting to the Additive Customer Service Manager, assist in managing customers’ orders from web portals both ABCorp 3D and customer portals, which includes data entry into ABCorp 3D’s ERP system, Work Order entry as well as managing the milestones and delivery schedules of the orders in the portal * Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments * Responsible for customer satisfaction and service excellence in terms of order treatment and follow-up * Support the customer service team, on a day-to-day basis, on tool usage, process deployment, and product knowledge * Responsible for the internal coordination and follow-up of customer requests and issues * Attend customer meetings and assist customers when visiting the office * Participate in weekly, internal production status meetings Qualifications, Knowledge, and Skills: * Highly effective service skills including professional demeanor and outstanding phone etiquette * Strong communication skills including the ability to craft professional emails and client related documents * Experience with ERP systems preferred * Ability to quickly grasp computer software * Must be proficient in the use of Microsoft Office * Ability to work well in time-sensitive situations where customer satisfaction is the goal * Ability to multitask in a fast-paced environment * Must demonstrate problem-solving skills * Must be customer service oriented * Must be team oriented * Must be able to work autonomously * Must demonstrate excellent organizational skills * Experience in printing and/or manufacturing environment desired but not required Education and Experience: * Bachelor’s degree preferred * 2+ years of experience in customer service OR sales support OR relatable field

Responsibilities

The Customer Service Specialist will assist in managing customer orders and coordinate with various departments to ensure customer satisfaction. They will also support the customer service team and participate in internal meetings.