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Customer Service Specialist 9:00-5:30PM Shift at JA Frate Inc

Crystal Lake, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

20.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Organization, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication, Shipment Tracking, Scheduling, Administrative Support

Industry

Truck Transportation

Description

Description Looking for a friendly team where you can help customers and keep the day moving? We’re hiring a Customer Service Specialist to be a helpful, positive point of contact for our customers. This role is great for someone who enjoys talking with people, staying organized, solving problems, and working with a team that supports one another. About the Role · Help customers by phone and email with questions, quotes, shipment updates, and scheduling. · Enter pickup information, track shipments, and follow up on urgent items. · Work closely with Dispatch and Operations to keep customers informed and resolve issues. · Support basic administrative tasks, documentation, and daily department needs. What Makes You a Good Fit · You’re friendly, dependable, organized, and detail oriented. · You communicate clearly and enjoy helping customers solve problems. · You’re comfortable using Microsoft Office, including Word, Excel, and Outlook. · Customer service experience is preferred, and transportation experience is a plus—but not required. Our Core Values Our team is built around Customer Focus, Integrity, Team Before Self, and Optimism. That means we do the right thing, help each other out, stay positive, and focus on giving customers a great experience. Why You’ll Like It Here · You’ll be part of a supportive, down-to-earth team. · You’ll have a role where your attitude, communication, and follow-through matter. · You’ll help customers every day while learning more about the transportation industry.

Responsibilities

The role involves assisting customers via phone and email with quotes, shipment updates, and scheduling. It also requires coordinating with Dispatch and Operations to resolve issues and performing basic administrative tasks.