Customer Service Specialist (all genders) at Merck Serono SA

Wrocław, dolnoslaskie, Poland -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Problem Solving, English Proficiency, ERP Systems, CRM Systems, Communication Skills, Task Prioritization, SAP, Oracle, Salesforce

Industry

Pharmaceutical Manufacturing

Description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed YOUR ROLE: In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle — from initial entry to monitoring shipments — using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly. Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET. WHO YOU ARE: Excellent command of English is essential, other European languages encouraged Minimum of 2–3 years of experience in a fast-paced customer service environment. Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus). Skilled at managing order processing and resolving service complaints. Strong communication skills with a focus on delivering high-quality customer experience. Ability to prioritize tasks effectively in a collaborative, international team. Proactive mindset with a commitment to continuous improvement and knowledge sharing. YOUR MAIN BENEFITS: Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card Work-Life balance: Enjoy additional paid days off, flexible working hours. Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection. Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Responsibilities

Act as the primary point of contact for customers and manage the full order cycle from entry to shipment monitoring. Collaborate with Commercial, Finance, and Distribution teams to resolve service complaints and ensure seamless interactions.