Customer Service Specialist - Customer and Operations – Adelaide
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

About the Role

• Manage a portfolio of Inbound and Outbound calls and correspondence, ensuring everything is handled with care, within set SLAs, and according to company standards.
• Provide an exceptional and empathetic customer experience, creating lasting positive outcomes for our clients and ensuring their needs are always met.
• Follow thoughtful processes and techniques to support revenue-driving initiatives, always with a focus on delivering consistent and meaningful results.
• Promote new business and sales initiatives, ensuring customers are well-informed and their journeys are smooth and seamless at every touch point.
• Actively engage in process and service improvements, seeking out ways to enhance efficiency, profitability, and customer satisfaction

About you

• Experience in a fast-paced, customer-centric role is essential, with a background in navigating complex organizations being a valuable asset.
• You are comfortable working in a phone based role within a structured, KPI driven environment.
• You have a natural ability to interpret and analyse complex information, drawing meaningful insights and thoughtfully considering all options to make informed decisions.
• You excel at building and nurturing strong relationships with both customers and stakeholders, making others feel heard and valued.
• Highly organized and skilled in prioritizing, you can easily balance multiple tasks and demands with strong attention to detail.
• Proficient in using systems, software, databases, and communication tools, you ensure everything runs smoothly and efficiently.
• Able to work on a rotating roster from Monday to Friday between 7:30 am to 6:00 pm (Adelaide daylight savings time) and must have flexibility to work on Saturdays when required as per rotating roster.

To support your success in this role, you will be based in the office full-time for the first six months. During this period, you will receive comprehensive training and all the necessary resources to ensure a smooth and successful transition into your new position.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: with flexible work options and workplace adjustments once you’ve completed your training and settled into your role. We’re committed to supporting your work/life balance, making your career journey as fulfilling and dynamic as possible!
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspect
ctives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/career

• Manage a portfolio of Inbound and Outbound calls and correspondence, ensuring everything is handled with care, within set SLAs, and according to company standards.
• Provide an exceptional and empathetic customer experience, creating lasting positive outcomes for our clients and ensuring their needs are always met.
• Follow thoughtful processes and techniques to support revenue-driving initiatives, always with a focus on delivering consistent and meaningful results.
• Promote new business and sales initiatives, ensuring customers are well-informed and their journeys are smooth and seamless at every touch point.
• Actively engage in process and service improvements, seeking out ways to enhance efficiency, profitability, and customer satisfactio