Customer Service Specialist at Alphabe Insight Inc

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

60000.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Organizational Abilities, CRM Systems, Microsoft Office Suite, Detail-Oriented, Time Management, Adaptability, Team Collaboration

Industry

Public Relations and Communications Services

Description

Company Description About Us At Signal Tru Brand, we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets. Job Description Job Description We are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence. Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Resolve client issues efficiently while maintaining a positive attitude Maintain accurate records of customer interactions and transactions Collaborate with internal departments to ensure customer satisfaction Identify and escalate priority issues when necessary Assist with order processing, account management, and follow-up support Gather customer feedback to improve service processes and client experience Qualifications Qualifications High school diploma or equivalent required; Associate or Bachelor’s degree preferred Minimum of 1–2 years of customer service experience in a professional environment Excellent verbal and written communication skills Strong problem-solving and organizational abilities Proficiency with customer service software, CRM systems, and Microsoft Office Suite Ability to work independently and manage time effectively Adaptability and willingness to learn in a fast-paced setting Additional Information Benefits Competitive salary: $55,000 – $60,000 annually Growth opportunities within a rapidly expanding company Hands-on training and skill development Supportive and collaborative team culture Paid time off and paid holidays Health and wellness program options Opportunities for internal promotion and career advancement

Responsibilities

The Customer Service Specialist will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role involves responding to inquiries, resolving issues, and collaborating with internal departments to ensure customer satisfaction.