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Customer Service Specialist at Alphabe Insight Inc

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

27.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention To Detail, Conflict Resolution, Customer Service Software, Database Management, Written Communication, Verbal Communication

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a passion for helping others. Responsibilities: Respond promptly and effectively to customer inquiries via phone, email, and chat. Resolve product or service problems by clarifying customer issues and determining the best solution. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to address customer needs and provide timely solutions. Follow up with customers to ensure their issues have been resolved satisfactorily. Qualifications Requirements Proven experience in a customer service role or related field. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle difficult customers with professionalism and patience. Familiarity with customer service software, databases, and tools. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 17 - USD 27 - hourly

Responsibilities

Act as the primary point of contact for customers to resolve product and service issues via phone, email, and chat. Maintain detailed interaction records and collaborate with internal departments to ensure satisfactory customer resolutions.