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Customer Service Specialist at Alphabe Insight Inc
Rochester, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

55000.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-Solving, Organizational Skills, Time Management, Multitasking, Teamwork

Industry

Public Relations and Communications Services

Description
Company Description Elevare Branding is a forward-thinking company focused on building meaningful brand experiences through strategy, innovation, and exceptional service. We believe that strong customer relationships are the foundation of sustainable growth. Our team values professionalism, accountability, and continuous improvement, creating an environment where talent can thrive and evolve. Job Description We are seeking a Customer Service Specialist who is passionate about delivering outstanding client experiences. This role is ideal for a detail-oriented professional who thrives in a fast-paced, people-centered environment and values clear communication, problem-solving, and continuous improvement. As a key point of contact, you will represent the voice of the brand while ensuring customer needs are met efficiently and professionally. Responsibilities Serve as a primary point of contact for customers, providing timely and professional support Address inquiries, requests, and concerns with accuracy and empathy Maintain detailed and organized records of customer interactions Collaborate with internal teams to ensure smooth resolution of issues Uphold company standards and contribute to a positive customer experience Identify opportunities to improve service processes and customer satisfaction Qualifications Strong verbal and written communication skills Professional demeanor with a customer-first mindset Excellent organizational and time-management abilities Ability to multitask and adapt in a dynamic environment Strong problem-solving and decision-making skills Comfortable working both independently and as part of a team Additional Information Competitive salary ($51,000 – $55,000 annually) Career growth opportunities within a growing organization Professional development and skill-building support Collaborative and supportive work environment Stable, full-time position with long-term potential
Responsibilities
Serve as the primary point of contact for customers, providing timely and professional support. Address inquiries and concerns while maintaining organized records of customer interactions.