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Customer Service Specialist at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

25.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem-solving, Conflict resolution, Multitasking, Time management, CRM software, Phone support, Email support, Chat support

Industry

Public Relations and Communications Services

Description

Company Description Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Job Description Position Overview We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. You will engage with customers across multiple channels, including phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about our products and services. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently to ensure satisfaction. Provide accurate information about products, services, and policies. Document and track customer interactions and transactions in the CRM system. Collaborate with internal teams to address and resolve complex customer needs. Identify opportunities to improve customer experience and provide feedback to management. Qualifications Requirements Proven experience in a customer service or related role. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with customer relationship management (CRM) software. Additional Information Benefits Competitive weekly pay Opportunities for career growth and advancement Hands-on training and mentorship Collaborative and supportive work environment Compensation: USD 18 - USD 25 - hourly

Responsibilities

The Customer Service Specialist will act as the frontline representative, responding to customer inquiries via phone, email, and chat. They are responsible for resolving complaints, maintaining accurate CRM records, and collaborating with internal teams to improve the customer experience.