Customer Service Specialist at Alphabe Insight Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

59000.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem-Solving, Attention To Detail, Client Relations, Microsoft Office Suite, CRM Systems

Industry

Public Relations and Communications Services

Description

Company Description About Us At Elevare Branding, we believe that great brands don’t just capture attention—they inspire trust and connection. Based in Albany, NY, we are a full-service marketing and branding agency dedicated to helping businesses elevate their identity through strategy, creativity, and precision. Our team blends innovation with insight to craft meaningful experiences that drive measurable results. We take pride in delivering excellence and building lasting partnerships with our clients. Job Description Job Description We are seeking a Customer Service Specialist to join our dynamic team. The ideal candidate will serve as the first point of contact for clients, ensuring that every interaction reflects the professionalism and integrity of Elevare Branding. You will be responsible for managing inquiries, resolving issues efficiently, and maintaining positive relationships with clients and partners. This role requires strong communication skills, attention to detail, and a proactive attitude toward problem-solving. Responsibilities Provide exceptional customer support through phone, email, and internal systems. Handle client inquiries, complaints, and requests promptly and professionally. Maintain accurate records of client interactions and transactions. Collaborate with internal departments to ensure client satisfaction and service excellence. Identify opportunities to improve customer experience and operational efficiency. Support company initiatives that enhance client engagement and retention. Qualifications Qualifications Bachelor’s degree or equivalent experience in Communications, Business, or a related field. Minimum of 1–2 years of experience in customer service or client relations. Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office Suite and CRM systems preferred Additional Information Benefits Competitive salary ($54,000 – $59,000 per year). Opportunities for professional growth and career advancement. Supportive and collaborative work environment. Comprehensive training and skill development. Paid time off and performance-based incentives.

Responsibilities

The Customer Service Specialist will provide exceptional support through various communication channels and handle client inquiries and complaints professionally. This role also involves maintaining accurate records and collaborating with internal departments to ensure client satisfaction.