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Customer Service Specialist at Alphabe Insight Inc

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

25.5

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Problem-Solving, Attention To Detail, CRM Systems, Conflict Resolution, Customer Support Software

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will play a crucial role in enhancing customer satisfaction by providing exceptional support and ensuring that every interaction with our clients is positive and effective. This position involves handling customer inquiries, resolving complaints, and offering accurate information about our products and services. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues with patience and empathy. Provide accurate information about products, services, and policies. Document customer interactions and update records in the customer database accurately. Collaborate with other departments to address customer needs and improve service quality. Qualifications Requirements Proven experience in a customer service role or related field. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle difficult customers with patience and professionalism. Familiarity with customer service software and CRM systems. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 15.50 - USD 25.50 - hourly

Responsibilities

The specialist is responsible for handling customer inquiries via phone, email, and chat while resolving complaints with empathy. They must document all interactions in the customer database and collaborate with other departments to improve service quality.