Customer Service Specialist at Alphabe Insight Inc

Albany, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

59000.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Relations, Administrative Support, Communication Skills, Interpersonal Skills, Organizational Skills, Multitasking, Microsoft Office Suite, CRM Systems, Attention to Detail, Problem-Solving, Time Management

Industry

Public Relations and Communications Services

Description

Company Description About Us At Lumina Agency Inc, we believe that success begins with precision, creativity, and collaboration. As a forward-thinking agency specializing in business development and integrated project management, we bring clarity and innovation to every initiative we undertake. Our team is driven by excellence, fueled by strategic insight, and dedicated to delivering results that exceed expectations. Join a workplace where vision meets execution — and where your ideas can make a measurable impact. Job Description Job Description We are seeking a Customer Service Specialist to join our growing team in Albany, NY. The ideal candidate is highly organized, detail-oriented, and passionate about providing top-tier service. You will serve as the main point of contact for clients, ensuring smooth communication, timely resolutions, and a positive experience from start to finish. Responsibilities Respond to client inquiries via phone and email with professionalism and accuracy. Provide information, guidance, and support to ensure customer satisfaction. Process orders, track requests, and manage account documentation efficiently. Collaborate with internal departments to resolve client issues promptly. Maintain client records and ensure data accuracy within the company systems. Identify opportunities to enhance service processes and client retention. Qualifications Qualifications Previous experience in customer service, client relations, or administrative support (1–3 years preferred). Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency in Microsoft Office Suite and CRM systems. High attention to detail and problem-solving mindset. Bachelor’s degree preferred, but not required. Additional Information Benefits Competitive annual salary ($53,000 – $59,000). Career development and growth opportunities. Supportive and professional work environment. Comprehensive training and continuous learning. Paid time off and performance-based incentives.

Responsibilities

The Customer Service Specialist will respond to client inquiries via phone and email, ensuring professionalism and accuracy. They will also process orders, track requests, and collaborate with internal departments to resolve client issues promptly.