Customer Service Specialist at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

56000.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Attention To Detail, Problem-Solving, Reliability, Teamwork, Proactive Approach

Industry

Public Relations and Communications Services

Description

Company Description Park 6 Logistic is a forward-thinking logistics and operations firm dedicated to optimizing the way businesses move, deliver, and communicate. Our success is built on innovation, precision, and a deep commitment to providing exceptional client experiences. As we continue expanding, we are seeking talented professionals who are ready to contribute to a fast-paced environment where creativity and strategic thinking drive meaningful impact. Job Description We are seeking a detail-oriented and motivated Customer Service Specialist to join our team in Boston. This role is essential in ensuring smooth communication with clients, supporting daily operations, and providing clear, reliable solutions to customer inquiries. The ideal candidate is organized, professional, and committed to delivering a high standard of service in a fast-paced logistics environment. Responsibilities Respond to customer inquiries with accuracy and professionalism. Maintain client records, order details, and service documentation. Coordinate with internal teams to ensure timely deliveries and service resolutions. Monitor shipment updates and proactively communicate status or concerns. Support problem-solving efforts to ensure customer satisfaction. Ensure adherence to company guidelines, processes, and service expectations. Contribute to a positive, collaborative, and service-focused work culture. Qualifications Strong communication and interpersonal skills. Ability to manage multiple priorities with attention to detail. Problem-solving mindset and commitment to providing great service. Comfortable working in a structured and professional environment. Reliability, teamwork, and a proactive approach to daily tasks. Additional Information Competitive annual salary of $52,000 – $56,000. Professional development and growth opportunities. Skill-building through hands-on, operational experience. Supportive leadership and a collaborative team culture. Stable full-time position with long-term advancement potential.

Responsibilities

The Customer Service Specialist will respond to customer inquiries, maintain client records, and coordinate with internal teams for timely deliveries. They will also monitor shipment updates and support problem-solving efforts to ensure customer satisfaction.