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Customer Service Specialist at Amwaste LLC
West Point, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

18.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Communication, Data Entry, Billing, Account Reconciliation, Complaint Resolution, Clerical Duties, Word Processing, Report Preparation

Industry

Environmental Services

Description
Description Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office. Job Description Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: Customer Service Specialist: Answers the telephone or greets the customer. Provides prompt and correct information about collections, rates, billing, and account status. Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options. Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status. Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education and Experience High School Diploma or GED preferred. Two years related experience in a call center.
Responsibilities
The specialist provides efficient customer service via telephone and personal contact, handling inquiries regarding billing, rates, and account status. They are responsible for resolving complaints, maintaining records, and coordinating services between customers and co-workers.