Are you ready to elevate your career as a Customer Service Specialist? In this role based in Terneuzen, you’ll engage with customers, providing exceptional support and solutions. Your fluency in a language like French, Italian or German will be key as you assist clients and resolve inquiries with ease.
The customer service specialist acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

WHAT ARE YOU GOING TO DO?

• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
• Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
• Maintains service levels according to business prioritization Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses

WHAT CAN YOU DO?

• Education: A bachelor’s degree is required.
• Experience: 3 to 6 years of working experience in similar roles.
• Fluency in English and French or Italian or German
• Preferred Skills:
• Problem-solving and communication skills.
• Customer service and business process acumen.
• Additional Notes: The ability to accommodate a flexible schedule aligned with international time zones is essential.Join Dow, a company of more than 36,500 global innovators, believers, and solutions providers.