ABOUT BAUCO ACCESS PANEL SOLUTIONS INC.

At BAUCO Access Panel Solutions Inc., we believe in treating each other as we would like to be treated ourselves. It’s a place where you can let your passion and expertise shine and be noticed. We have a competitive compensation package, including a company bonus system and 100% employer-funded extended medical, dental, and vision plan.
At BAUCO, we pride ourselves on being the most customer-responsive access panel company in the industry. We are known for our product and service solutions: virtually invisible, fully customizable architectural access panels and grilles. We believe in innovation, attention to detail, exacting quality, and service excellence. We accomplish this by being both the manufacturer and distributor of access panels, allowing us to provide short production lead times and custom sizes to our valued customers. We deliver the best possible access panel solutions directly to jobsites. Our personal service and flexibility in accommodating our customers’ project schedules has earned us outstanding testimonials from architects, general contractors, designers, and homeowners alike.
We distribute North America wide for buildings you might be familiar with, like the popular Wickaninnish Inn in Tofino, the Museum of Modern Art in New York, and the Wilshire Grand Hotel in Los Angeles. Since our establishment in 1995, our team has grown to 70 employees, and we are growing again! We want you to become part of our team.
Applying to join the team:
To apply, visit our career page at www.bauco.com/careers
BAUCO Access Panel Solutions Inc. is committed to seeking diversity in its workforce by attracting, retaining, developing, and promoting the most qualified candidates and employees without regard to age, race, color, religion, gender, gender expression, sexual orientation, disability, ethnic or national origin, marital or familial status, or any other status protected by law

ABOUT THE ROLE:

Our Customer Service Specialists (CSS) are the face of the company. In our team driven office, you will work with other Specialists to keep the business moving forward. You will interact directly with AEC professionals to determine the best solution for their project requirements. You will work with them from first call through to delivery providing exceptional service by applying our proven process.

WHAT YOU WILL BE DOING:

You are all about attention to detail and delivering solutions to customers to solve their problems. You prioritize listening and understanding, fostering lasting relationships by consistently delivering attentive and dependable service. You have an aptitude and desire to understand technical details. You draw upon the expertise of the technical team, employ your in-house training and utilize resources such as product literature, web links, submittal drawings and samples to provide detailed application based consultation. You provide commercial information in the form of detailed quotes outlining cost of goods, trade discounts, freight costs and delivery times. You will work with our established account management process, utilizing CRM system and accounting and quoting software. You enjoy communicating by phone and email with people across North America and the Caribbean.