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Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish proficiency, Customer service, Problem-solving, Communication skills, Attention to detail, Data entry, Product knowledge, SOP compliance, Conflict resolution, Multitasking

Industry

Staffing and Recruiting

Description

Work Setup: 100% Onsite (BGC Taguig) Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed Requirements: Finished at least 2 years in college without back subjects Must be have at least B1 proficiency in Spanish with online or physical certificate as proof With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants Customer Service experience is a huge advantage but not required Proficient English communication skills Amenable to work 100% onsite at BGC, Taguig Ideal candidates are those living nearby for easy and convenient commuting Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed Highly attentive to detail with excellent problem-solving abilities Responsibilities: Deliver prompt and personalized customer support through calls, emails, or chat, strictly following organizational SOPs to guarantee a positive experience. Engage in thorough research to resolve challenges, empower clients with knowledge, and actively promote our range of products and services. Proactively identify customer needs and present tailored solutions that truly make a difference. Efficiently navigate multiple online platforms, keep up-to-date with product information, and ensure full compliance with company policies, regulations, and legal standards. Consistently achieve program-specific KPIs and SLAs, driving exceptional client satisfaction. Strictly follow program procedures and policies while effectively handling both assigned and spontaneous tasks as required.

Responsibilities

Deliver prompt and personalized customer support through various channels while strictly following organizational SOPs. Proactively identify customer needs, resolve challenges, and ensure compliance with company policies and KPIs.