Customer Service Specialist at Biloxi Housing Authority

Biloxi, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clerical Support, Administrative Support, Recordkeeping, Data Tracking, Communication, Problem Solving, Scheduling, Proofreading, Mail Distribution, Filing, Resident Relations, Intake Processing, Leasing Functions, Eligibility Assessment, Report Preparation

Industry

Government Administration

Description

Description Summary The primary purpose of this position is to provide operational assistance for the wait list, intake and leasing functions of the Housing Choice Voucher Program (HCVP). The incumbent provides a wide variety of clerical and administrative support to the Assisted Housing Department. All activities must support the Biloxi Housing Authority (“BHA” or “Authority”) mission, strategic goals, and objectives. Essential Duties and Responsibilities The following is a listing of the key duties and responsibilities of this position, and the skills, experience and knowledge required for the employee in this position. The listed duties should not be considered as a complete listing of all the work requirements, but a representative listing of the key duties of the position. Additional tasks to those listed below may be required, and individuals holding this position may be required to work in other areas of the housing authority to equalize or balance the workload, cover absences, or for other business needs of the Authority. Monitors front desk and reception area of the Authority’s office. Maintains positive resident communications and relations, including answering phone calls and receiving walk-in visitors to office; receives and responds to inquiries (telephone and in-person) from applicants, residents, landlords, and community organizations when appropriate. Receives, sorts, and distributes mail in a timely and accurate manner. Provides clerical and administrative support to the Assisted Housing team, including recordkeeping, document generation, data tracking, telephoning, mailing, and filing as assigned. Ensures adequate supply of forms and flyers are available for housing applicants. Responds to requests in a prompt and courteous manner; identifies administrative needs of the department and develops appropriate solutions and/or recommendations. Provides customer service to applicants, property owners, and their agents; answers incoming calls; responds to inquiries regarding program information, the admissions process, application status, and rent payments; and escalates matters as needed. stablishes and maintains filing system and clerical procedures for intake and leasing activities; keeps the system and files up-to-date and accurate at all times. Maintains initial eligibility interview schedules, notifies applicants of rescheduled appointments, and documents applicant records and activities. Schedules and sends briefing notices for new applicants and tracks briefing attendance. Prepares correspondence and proofreads documents to ensure consistency in formatting and proper grammatical usage. Prepares status reports regarding initial eligibility/ineligibility outcomes and briefing attendance. Completes special projects related to wait list, intake, and leasing as needed. Other related duties as assigned. Requirements Minimum Education and/or Experience High school diploma or GED and at least two (2) years of related clerical experience, preferably related to property management. Any equivalent combination of education, training, and experience, which, in the sole determination of the Housing Authority, provides the required knowledge and abilities, may be considered sufficient.

Responsibilities

The Customer Service Specialist provides operational assistance for the wait list, intake, and leasing functions of the Housing Choice Voucher Program. This role includes clerical and administrative support to ensure effective communication and recordkeeping within the Assisted Housing Department.