JOB OVERVIEW:

At Blue Sky Clothing Co., we believe fashion should feel good—on your skin, in your heart, and for the planet. Proudly Canadian and committed to sustainability, we craft comfortable, ethically made garments using natural fabrics that you’ll love to wear and feel proud to sell. We’re more than a clothing company—we’re a community built on kindness, transparency, and a shared love for fashion. And now, we’re looking for a Customer Service Specialist to join our growing team and help share our values with retailers across the country.
As a Customer Service Specialist, you’ll play a key role in expanding our reach, building relationships with customers, and driving sales growth. You’ll connect with buyers who appreciate quality, comfort, and eco-conscious fashion—and you’ll do it all backed by a supportive, purpose-driven team.

What You’ll Do:

• Answer phone calls, emails, and live chats regarding product availability, sizing, fit, and styling.
• Offer informed recommendations based on customer needs, preferences, and current trends.
• Stay updated on new arrivals, promotions, and stock levels to confidently advise customers.
• Track and provide updates on shipping status and delivery timelines.
• Liaise with warehouse or fulfillment partners to resolve any shipping or order issues.
• Guide customers through return and exchange processes in accordance with company policies.
• Resolve customer complaints with professionalism, empathy, and efficiency.
• Escalate complex issues to management when necessary.
• Track and report on client feedback and priorities
• Update customer information, interactions, and preferences in the CRM system.
• Log issues and resolutions to track patterns and improve service over time.
• Identify common customer pain points and share feedback with the team to improve processes.
• Suggest FAQs, website updates, or content improvements to reduce repetitive inquiries.
• Communicate clearly, calmly, and confidently with a diverse range of customers.
• Uphold the company’s values and represent the brand positively at all times.
• Show good intuition, problem solving, discretion and good judgment while focusing on strong customer experience and satisfaction.

What You Bring:
· 1+ year sales experience (wholesale or fashion industry a plus)
· A genuine passion for sustainable fashion and customer-centered sales
· Excellent verbal and written communication skills; Strong English and grammar
· Proficiency in Software Programs including MS Office
· Confidence in building and nurturing customer relationships
· Self-motivation, goal orientation, and a proven track record of meeting/exceeding targets
Why Join Blue Sky Clothing Co.?
When you work with us, you’re part of a team that values people over profit and cares deeply about how we impact
the world. We offer a supportive workplace with room to grow, fair compensation, and meaningful work you can be
proud of.
Perks & Benefits:
· Dental & Extended Health Coverage
· Vision Care
· Generous Store Discount
· Competitive Incentives
· Ethical, eco-friendly mission you’ll feel good representing
Apply Now!
We’d love to meet you! Send your resume and a short cover letter telling us why you’re excited about joining Blue Sky Clothing Co.
Job Type: Full-time
Pay: Up to $22.50 per hour
Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Store discount
• Vision care

Experience:

• sales: 1 year (required)
• customer service by phone: 1 year (required)

Work Location: In perso

• Answer phone calls, emails, and live chats regarding product availability, sizing, fit, and styling.
• Offer informed recommendations based on customer needs, preferences, and current trends.
• Stay updated on new arrivals, promotions, and stock levels to confidently advise customers.
• Track and provide updates on shipping status and delivery timelines.
• Liaise with warehouse or fulfillment partners to resolve any shipping or order issues.
• Guide customers through return and exchange processes in accordance with company policies.
• Resolve customer complaints with professionalism, empathy, and efficiency.
• Escalate complex issues to management when necessary.
• Track and report on client feedback and priorities
• Update customer information, interactions, and preferences in the CRM system.
• Log issues and resolutions to track patterns and improve service over time.
• Identify common customer pain points and share feedback with the team to improve processes.
• Suggest FAQs, website updates, or content improvements to reduce repetitive inquiries.
• Communicate clearly, calmly, and confidently with a diverse range of customers.
• Uphold the company’s values and represent the brand positively at all times.
• Show good intuition, problem solving, discretion and good judgment while focusing on strong customer experience and satisfaction