PRIMARY DETAIL

• Full time permanent opportunity based in North Ryde. 2 x positions available.
• Base salary ranging $64,910 to $66,571 + salary packaging benefits with Maxxia to maximise your take-home pay
• Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged
  The Role
  MQ Health is seeking 2 x motivated individual to work in a dynamic, fast-paced environment as a Bookings Officer in our Medical Imaging Practice. You will be responsible for providing an essential service by assisting people with their medical imaging requests via incoming phone calls and emails.
  You will be provided with comprehensive training and work as part of a well-regarded, collaborative team who truly value patient care. The role requires a firm commitment to excellent customer service and patient-centred care.
  About You
  You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in every interaction. You will have previous reception and/or bookings experience in a healthcare setting using health-related software packages. You will enjoy working in a fast-paced environment with the ability to prioritise work while maintaining a high level of accuracy.
  If you are a clear communicator and proactive in nature, then you will thrive in this role!

Key Accountabilities include (not limited to):

• Answering high-volume of incoming phone calls
• Providing customer service and answering enquiries from patients, medical practitioners and their rooms
• Booking patient appointments and procedures in line with medical imaging requirements
• Ensuring accurate data entry of patient information into the patient management system
• Checking and replying to emails, voicemails and faxes in a timely manner
• Preserving confidentiality and privacy of all patient information and records
• Communicating and liaising with other administrative and health staff across clinics, hospitals and within MQ Health

About Us
At
MQ Health
we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia’s first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

We offer fabulous Employee Benefits including:

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
• Corporate private healthcare rates
• Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply

To be considered for this position, you will demonstrate in your resume and a 1-page cover letter that you possess:

• Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients
• Demonstrated commitment to high level of customer service delivered in a professional manner at all times
• Demonstrated reception and/or call centre experience (working within a medical practice or hospital setting will be highly regarded)
• Excellent organisational and time management skills
• Excellent attention to detail
• Ability to work effectively as part of a team
• Knowledge of electronic medical records (such as RIS/Comrad - desirable)
• Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role Specific Conditions

• Immunisation screening
• Valid Working with Children Check
• Criminal History Check

Please note: We will be reviewing applications and conducting interviews on a rolling basis. Please note, the advertisement may close earlier than the stated deadline if the position is filled.*
Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.
Applications Close: Sunday, 3th August 2025 (11:55pm)
If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job:
Login to Workday
and go to the Careers App > Find Jobs.
Applications Close:
22/07/2025 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
Flexible Work
At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore
MQ Health

• Immunisation screening
• Valid Working with Children Check
• Criminal History Chec