Customer Service Specialist at Bosselman Energy Inc.

Grand Island, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Relationship Management, Communication, Problem Solving, Data Analysis, Pricing Analysis, System Administration, Microsoft Office, Attention To Detail, Prioritization, Listening Skills

Industry

Oil and Gas

Description

Description Job Summary: Serves as the point of contact for coordinating internal/external customer and supplier project-related needs and initiatives. Provides effective leadership and promotes good working relationships while continuously delivering world-class service. Primary Job Duties: · Adhere to the company’s Vision and Core Values. · Adhere to and comply with the company’s handbook and company policies. Sales Support: · Work with existing customer base to identify sales and service opportunities for growth. · Help identify, collect, and maintain information on past and potential customers’ requirements, budgets, and preferences as they relate to fuel business needs. · Develop positive customer and supplier relationships to promote and secure long-term agreements. · Maintain contract purchases, sales, and day trade opportunities and margins. · Follow up with customers to verify the service and expectations are being met. · Educate customers on purchasing options to maximize their fuel business through communication and education resources. Customer Relationship Management · Analyze potential customer leads to update sales staff in weekly meetings on status (in progress, open, closed). · Assist in locating potential customers and creating routes for sales representatives to maximize efficiencies. Supplier Relationship Management · Communicate customer and carrier issues from the terminal to supplier representative(s) to allow for correct and quick loading. · Resolve incorrect bill of ladings with suppliers and terminals to reduce loss. · Inform supplier representatives of billing issues to ensure quick and correct cash flow within the company. Pricing Analyst · Customer, Supplier, Terminal, and Carrier liaison · Discover and analyze pricing opportunities to increase margins and gallons. System Administrator · Maintain pricing structure and information in Fuel Buyer, E1, and QMS. · Work as an administrator for supplier and terminal websites. · Other duties as assigned. Requirements Qualifications/Preference: Education: · Bachelor’s degree in business, finance or a related field preferred. Experience: · 3-5 years of program management or process improvement experience in accounting, inventory, and billing preferred. · Computer skills (Microsoft Office and proprietary and supplier databases) · Previous account management experience preferred. · Prior experience working with DTN, OPIS/AXXIS, E1, ACT, BERT, NuStar ISIS, Magellan ATLAS, JD Doyle, OTM preferred. Certificate, Licenses, Registrations: · Current Driver’s License required. Knowledge, Skills and/or Abilities: · Ability to read, write, and understand English required. · Must be able to prioritize and plan work activities and work with tight deadlines while exercising attention to detail. · Excellent communication and listening skills; verbal, written, and business. · Ability to clearly define problems, identify potential solutions, and execute. · Understanding and ability to use hard data and metrics to support decisions. Other Essential Functions: · Ability to have regular and consistent attendance at work. · Perform job duties on-site at the company assigned. · Specific vision abilities for this job include close, color, and peripheral vision, depth perception, and the ability to adjust focus required.

Responsibilities

This role serves as the primary contact for coordinating internal and external customer and supplier project needs, focusing on delivering world-class service while promoting positive working relationships. Key duties involve sales support, managing customer and supplier relationships, analyzing pricing opportunities, and maintaining critical system information.