Customer Service Specialist – Business Banking Operations at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operational Support, Attention To Detail, Stakeholder Management, Risk Awareness, Compliance, Problem Solving, Time Management, Collaboration, Business Banking

Industry

Financial Services

Description

We currently have a position available on a 12-month secondment within our Business Banking Operations team. Our Team At CommBank, we are committed to delivering exceptional service and operational excellence for our customers across Australia. Within Business Banking Operations (BBO), we support a broad range of business banking products and services that help customers manage their day-to-day banking needs with confidence. We are looking for a motivated, customer-focused and detail-oriented Customer Service Specialist to join our team. This opportunity sits within Business Banking Operations and may support one of our specialist teams across Bank Guarantee Maintenance, Corporate Cards (Business and Credit Card Maintenance), or Client Maintenance. These teams are dynamic, fast-paced and collaborative, supporting customers nationally across CommBank and Bankwest. They play an important role in delivering seamless service, strong customer outcomes and operational support across a wide range of products and services. What you will do In this role, you will provide high-quality service and operational support across a range of business banking products and services. You’ll work as part of a fast-paced environment, ensuring customer requests are managed accurately, efficiently and in line with internal processes and controls. Your day-to-day responsibilities will include: Managing a variety of customer and stakeholder requests across business banking products Delivering accurate and timely processing of maintenance and servicing activities Investigating and resolving enquiries, ensuring strong outcomes for customers Working collaboratively with internal teams and stakeholders to progress requests and resolve issues Maintaining a high level of attention to detail while adhering to risk and compliance requirements Contributing to a positive team environment and supporting continuous improvement initiatives We are looking for someone who: Is passionate about delivering outstanding customer and stakeholder outcomes Has strong attention to detail and takes pride in getting things right the first time Can manage competing priorities in a fast-paced environment Communicates clearly and confidently with a range of stakeholders Works well in a team and contributes positively to team culture Demonstrates strong risk awareness and follows processes carefully Is proactive, curious and open to learning new products and systems Why join us This is a great opportunity to build your career in a team that is varied, supportive and customer-focused. You will gain exposure to a diverse range of products, processes and stakeholders while working in an environment that values collaboration, continuous improvement and service excellence. If you enjoy working in a role where no two days are the same and where your work directly supports customer outcomes, we would love to hear from you. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/06/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Provide high-quality operational support and service for business banking products, including bank guarantees and corporate cards. Manage customer requests accurately and efficiently while adhering to internal risk and compliance controls.