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Customer Service Specialist at Cape Cod Healthcare
, , -
Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Switchboard, Office Equipment, Computer Literacy, Multi-tasking, Professional Communication, Mail Processing, Scheduling, Visitor Greeting, Supply Tracking, Data Entry, Compassion, Accountability, Respect, Excellence, Service

Industry

Hospitals and Health Care

Description
Operate telephone switchboard, including notifying the answering service when in-house coverage is initiated and when the answering service is to resume coverage. Coordinate schedules with backup personnel. Answer switchboard and direct calls and messages to appropriate staff with understanding of staff working in various areas and those who may be “on-call” for various situations to assure the optimal functioning of the Agency including weekends and holidays. Locate staff in the field as necessary for weekend/holiday personnel that are working. Search in computer and find necessary schedule’s related to visits by staff to specific patients. Processes and distributes agency mail as well as all courier mail. Notify appropriate personnel upon delivery from FedEx, USPS, W.B Mason and other deliveries. Receive slotted, alphabetized MD orders and stuff envelopes for UR on a daily basis as well as color code envelopes for various QI/UR daily mailings. Copy and distribute bi-weekly and monthly newsletters. Greet VNA visitors in a professional and courteous manner while observing all security procedures. Collect & distribute CARES cards to employees as appropriate on a monthly basis and update flyer for each site. Redeem employee CARES cards for LOGOWEAR Track & fill supplies for INR machines for field nurses. Use of on-line application NEOPOST for all out going certified mail. Order supplies & update funds for postage machine. Other duties as assigned. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects VNA’s commitment to CARES: compassion, accountability, respect, excellence and service. High School Diploma. 1 year experience in office environment. Must be computer literate. Knowledge of basic office equipment and telephone switchboard. Ability to handle multiple calls in a calm, professional manner.
Responsibilities
The Customer Service Specialist operates the telephone switchboard, directs calls, and coordinates schedules with backup personnel. They also greet visitors, process mail, and ensure optimal functioning of the agency.