Customer Service Specialist CDA & PA at Alcon

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Master Data Creation, Data Maintenance, SOP Compliance, KYC Verification, Price Updates, Data Reconciliation, Process Improvement, Administrative Services, Service Level Management, Process Coordination, Transaction Processing, Database Management, Order Management, Project Management, Sales Support, Query Resolution

Industry

Pharmaceutical Manufacturing

Description

Major Activities CDA & Pricing Master Data – Customers & Pricing Masters To work with Alcon sales reps & Comm Ex teams for timely master data creations Monitor data creation and maintenance for effective and efficient system operations. Validate requests are in line with SOP Ensure KYC is complete for all new accounts created and ensure there are no duplicate record created. Ensure Price updates are authorized and updated as per request. Perform required data reconciliation – run & monitor master data reports, produce management summary and resolve any identified issues such as duplicates or missing key info and to ensure that accounts setup and maintenance are accurate and complete. Ensure all necessary data is available, accurate, compliant and consistent. Ensure continuous improvement in master data maintenance – processes, process simplification and compliances- consider recommendations / remediation action as may be required Deliver profound administrative services independently in a local and global context Ensure service levels align with site requirements Manage general administrative tasks and maintain processes, even in the absence of the line manager/team members Plan and coordinate administrative procedures and systems, streamlining processes Inform, advise, and support the team and associates on departmental processes, guidelines, and services Support optimization of current processes and introduce new or modified processes Ensure smooth job adjustment for new employees in your area of responsibility Supervise colleagues in the administrative area Process transactions via telephone, internet, and correspondence from customers and representatives Enter and maintain database records of customer profiles and prepare status reports Act as a liaison for customers, maintaining knowledge of company products and customer service processes Support the end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments Handle administrative project tasks with defined content and time limitations Participate in administrative projects and manage special tasks Develop business plans and implement activities like customer events, sales and marketing campaigns, and sales presentations Apply basic scientific analysis principles to solve rudimentary departmental problems Manage communication with the sales department and customers SALES AND BUSINESS SUPPORT Extend timely support to Sales team on any price variance and issue fixed with reduced TAT so as to not to hamper the invoice processing. Maintain strong professional relationships with relevant internal and external stake holders (ex. Customers, sales and other functionally related groups) Liaising with the business on a regular basis to ensure timely query resolution. To take up Country specific tasks specific to CDA & pricing role Support external /internal audit and internal control reviews. AFCM & CLC Ensure that effective controls are maintained as required by the AFCM and CLC (Company Level Controls) for Alcon Produce periodic metrics and reporting to Management. Ensure risks are addressed by adequate controls per internal customer. Shift timings – Should be flexible with all shifts 5 days a week from office Employment scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide. If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

Responsibilities

The role involves managing customer and pricing master data creation, monitoring system operations for efficiency, and ensuring all data creation adheres to SOPs and KYC requirements. Responsibilities also include performing data reconciliation, resolving issues like duplicates, and delivering profound administrative services locally and globally.