Customer Service Specialist

at  Charger Logistics Inc

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Brampton office.

REQUIREMENTS:

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management with an ability to prioritize and multi-task.
• Proficient in Microsoft office, with aptitude to learn new software and systems.
• Strong inter-personal and communication skills.

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
• Manage customer expectations and provide exceptional customer service.
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors.
• Provide Customers with timely updates of all shipments.
• Assign shipments to internal business units.
• Report weekly KPIs top Clients and Supervisor.
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.
• Develop relationship with Clients to Expand business.