JOB PURPOSE:

Responsible for entering data from surgical records into the animal database, fielding phone inquiries from external customers, and maintaining excellent customer relations between Clinic staff and Clinic clients. Assist management team with administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers Clinic phone within 3 rings when possible
• Logs incoming phone messages and returns calls as soon as possible
• Responds to emails within 24 hours
• Books spay/neuter appointments
• Provides copies of medical records to clients and veterinary clinics as requested and as authorized.
• Enters surgical notes, test results, and vaccination data into the animal database with a high level of accuracy and proficiency.
• Client phone contact to confirm appointments one week prior to, and the day before, spay/neuter surgery appointment.
• Fields calls for management team; take succinct messages
• Keeps Clinic management team informed of any customer complaints and/or problems.
• Prepares all pre-surgical and wellness visit paperwork.
• Restocks Clinic lobby pamphlets, brochures and flyers
• Enters Clinic (including vaccination clinic) microchip data into database and microchip company webpage.
• Files a.m. forms, vaccination clinic paperwork, and any other paperwork as requested.
• Responsible for the set up, customer service, money and paperwork for the vaccination clinics.
• Ensures vaccination reminders are given to clients.
• Assists management team with administrative duties as necessary.
• Furnishes information concerning the work of the Clinic and the Shelter; provides basic animal care advice and makes referrals as appropriate.
• Dispenses and gives information about prescriptions and/or special care to owners as instructed by the veterinarians.
• Provides information in person or over the phone regarding animal issues including but not limited to: animal welfare, animal laws (state, county and city), HSSA’s policies and services, animal care and euthanasia or directs patron to appropriate department
• Acts as liaison with Finance Department to maintain accuracy of accounts receivable.
• Maintain cleaning and other checklists in down time.
• May be asked to perform light tasks in clinic area including laundry, cleaning and sorting instruments, cleaning kennels when staffing requires
• May train and supervise volunteers for clinic functions.
• Perform customer service to the standards set forth in HSSA?s employee manual.
• May drive company vehicle in performance of company business.
• Performs other duties as assigned.
  Working Conditions: Work is performed at an animal shelter in Spay/Neuter Clinic. Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, hazardous chemicals, and sharp objects. Field conditions may be encountered. Able to lift up to 50 lbs., long periods of standing, bending, stooping, reaching and working outdoors in differing climates and animal handling and restraint in animal shelter setting. Potential exposure of infectious diseases to owned animals. Able to handle all sizes and activity levels of animals