Customer Service Specialist at CNX

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

26.7

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Computer Skills, Contact Centre Experience, Problem Solving, Goal Oriented, Teamwork

Industry

IT Services and IT Consulting

Description

Job Title: Customer Service Specialist Job Description Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing. Who are we? We are a Global Leader in Customer Service Excellence and provide customer service on behalf of our clients. We work behind the scenes operation representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within. As a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity. About the Role As a Customer Service Specialist, you will be representing a new client as the frontline of the business. On top of being established within a brand-new team, you will be tasked with resolving general and complex customer enquiries, handling outbound campaigns, and providing advice while demonstrating the highest level of customer service. Key Role Details Hourly rate of $26.70 + Super + Incentives Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday) Screening now for New Year start dates Location: Work from Home! Initial equipment collection required Successful applicants must be able to collect IT equipment from: Adelaide, Upper Mount Gravatt, Northbridge, Melbourne CBD and Parramatta. Who are you? Must be an Australian Citizen and at least 18 years of age Must have minimum 50Mbps download and 20bps upload for home office Passionate about customer service Eager to work towards goals and targets Confident and capable in using computers and systems Existing experience within a contact centre environment – highly desirable! Exceptional communication and interpersonal skills What’s in it for you? A diverse and inclusive work environment Full time paid training Development and career progression opportunities Structured support system to help you thrive from a home work environment Concentrix calendar events Rotating roster – No weekend work! If you are excited to take on a new challenge and be part of a brand-new team that will help create game-changing journeys for employees and customers, APPLY NOW! *Applicants must pass a police check and other pre-employment checks* Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. Location: AUS Work-at-Home Queensland Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

As a Customer Service Specialist, you will resolve general and complex customer enquiries while providing advice and demonstrating high levels of customer service. You will also handle outbound campaigns as part of a new team representing a client.