The Role

This is a full-time, 6-month contract running from 26 October 2026 to 26 April 2027.

You’ll work as part of a supportive customer service team, with comprehensive training provided to set you up for success.

• Your day-to-day will include:Handling inbound phone-based customer enquiries
• Managing written requests and email enquiries through internal systems
• Making sales calls relating to new business
• Following up with customers on non-sales enquiries
• Providing clear, accurate and empathetic support to customers
• Using multiple systems to record and manage customer interactions
• Supporting customers across phone, email, online referrals and social media

Training & Support

You’ll receive 4 weeks of full-time training in the organisation’s Collins Street office before moving into a supported buddying period, working alongside experienced team members and trainers.

The contact centre operates between 8am and 8pm, so flexibility across these hours is required.

• What's in it for you?$42.49 per hour + super
• Weekly pay
• Full-time, 6-month contract
• Melbourne CBD location close to public transport
• Comprehensive paid training
• Ongoing support from experienced team members
• Opportunity to build your experience within the insurance industry
• Join a collaborative and customer-focused team

About You

We’re looking for people who genuinely enjoy helping others and are confident communicating with customers.

You’ll ideally have:

• Previous customer service, call centre or phone-based experience
• Excellent communication and interpersonal skills
• A genuine passion for delivering a great customer experience
• Strong attention to detail and the ability to manage multiple systems
• Confidence working in a fast-paced environment
• The ability to remain calm, professional and empathetic when dealing with customers
• A positive, collaborative approach and willingness to learn
• Strong computer skills and the ability to quickly pick up new systems