Customer Service Specialist (County Clerk) at SHELBY COUNTY GOVERNMENT

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

40501.5

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical Work, Bookkeeping, Data Processing, Statistical Work, Customer Service, Motor Vehicle Registration, Business Tax, Office Machines Operation, Record Maintenance, Fee Collection, Cash Drawer Balancing, Transaction Review, Regulatory Compliance, Record Research, Filing, Microsoft Word

Industry

Government Administration

Description

Position Summary Works under general supervision to perform specialized clerical work involved in organizing analyzing processing and maintaining operating financial statistical and other specialized reports and records pertaining to departmental functions. Pay Grade: 44 Salary Commensurate with Experience and Education Minimum Qualifications * Four (4) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; AND * High school diploma or possess a GED; OR * Three (3) years of appropriate clerical, bookkeeping, data processing; or statistical work experience and one (1) year of college study (30 semester hours or 36 quarters). * PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities * Provides customer service in issuing and processing transactions related to motor vehicle applications/ registrations, business tax and licenses, certificates, permits, and other such functions. * Greets customers and answers phone calls, including providing customer service by answering questions regarding departmental policies, procedures, and work functions of motor vehicle registration, business licenses, and notary. * Operates office machines; develops and maintains records, reports relative to business licenses and permits. * Collects fees and other required monetary charges related to department-specific services and processes, and prepares daily reports as required for the balance sheet, deposits for the bank; etc. * Registers various permanent certificates of license and replaces or reissues lost or stolen plates, certificates, licenses, or other documents applicable to department procedures. * Processes applicable fees and charges, balances cash drawers, calculates and records daily revenues received. * Receives documents of various transaction types and reviews for completion and accuracy. * Ensures compliance of associated regulations for each type of transaction. * Research records of the Traffic Violation Bureau for the purposes of late renewals. * Sorts, files, and maintains control records; and organizes all documents relating to licenses, certificates, vehicle titles, and registration in order to provide legal support for the handling of such transactions. * Performs other related duties as required or directed. KSAs * Knowledgeable of the laws and procedures that apply to Motor Vehicle Registration and business tax. * Knowledgeable of the required documents for all services provided and/or handled by the County Clerk’s Office to ensure that customers provide proper paperwork when applying. * Ability to research the County Register’s system for microfilmed certified copies. * Ability to provide technical guidance to staff team members regarding work issues. * Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases. * Ability to express ideas clearly, concisely, and effectively, verbally and in writing. Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.

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Responsibilities

This role involves performing specialized clerical work, including organizing, analyzing, processing, and maintaining various reports and records pertaining to departmental functions. Key duties include providing customer service for transactions like motor vehicle applications, business licenses, collecting fees, and maintaining accurate financial and legal documentation.