Customer Service Specialist CSS at Solutions TI Kag Inc.

Lloydminster, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Experience, Forward-Thinking, Customer Service, Ownership, Organizational Skills, Interpersonal Skills, Communication Skills, Prioritization, Time Management, Independent Work

Industry

Truck Transportation

Description

Customer Service Specialist Westcan Bulk Transport Location: Lloydminster The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada! Westcan is currently seeking a Customer Service Representative to join our team, with a focus on planning for and supporting drivers daily tasks. The Shift Schedule is 5 On - 4 Off - 3 On - 2 Off About the position: * Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources * Ensuring drivers have adequate hours of service * Establishing proper last contents on equipment * Arranging for equipment to be available for fleet maintenance * Preparing trailer loading instructions * Planning routes for drivers by adding route or track points as required * Ensuring delivery instructions are complete * Providing instructions and answer questions from drivers * Contacting off duty drivers to provide trip instructions for next on-duty status * Communicating with drivers on any deviations with planned loads * Communicating schedule requests to Assistant Terminal Manager * Checking routing of completed trip compared to routing instructions * Ensuring payload is up to maximum GVW and was loaded as per instructions * Communicating changes to planned orders and update system as required * Monitoring total mail and keeping system up to date * Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer * Managing Driver Pay Portal * Providing ETA as require and providing updated information to customers when changing plans * Administering other duties as assigned such as site maps and fuel cards What you bring: * Prior dispatch experience is an asset * Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted * Outstanding internal and external customer service skills * Takes ownership of work responsibilities * Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines * This position also requires strong communication skills * Ability to prioritize and manage multiple responsibilities and work independently * Previous experience in the transportation industry is beneficial Total Compensation: * Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity, scholarships program for employee’s children and referral reward payments up to $2,000 available per successful hire (certain conditions apply) We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply! External applicants in consideration will adhere to a company-paid criminal record search. We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contac

Responsibilities

This role involves matching drivers, trucks, and trailers to orders while optimizing fleet resources, ensuring drivers have adequate service hours, and planning routes and delivery instructions. Responsibilities also include taking customer orders, managing the Driver Pay Portal, and communicating deviations or changes to planned loads.