Customer Service Specialist at CUMMINGS INC

Redditch, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Experience, Problem Resolution, Cross-functional Coordination, Export Compliance, Process Improvement, System Troubleshooting, Account Management, Logistics Coordination, Intercompany Accounts

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Customer Service Specialist to join our team specializing in Service for our EU Aftermarket Meritor Customer Service Department in Redditch, United Kingdom. In this role, you will make an impact in the following ways: * End-to-end order ownership: I will ensure seamless management of the full order life cycle from entry to delivery, taking full accountability to achieve timely, accurate, and compliant order fulfilment. * Exceptional customer experience: I will act as a trusted single point of contact, resolving queries and escalations to closure while demonstrating empathy, transparency, and a strong customer-first mindset. * Proactive problem resolution: I will anticipate risks related to scheduling, availability, logistics, or documentation and take early action to prevent delays and customer dissatisfaction. * Strong cross-functional coordination: I will closely partner with production, planning, sales, warehouse, logistics, and finance teams to drive smooth order throughput and support financial and service targets. * Expert handling of complex accounts: I will successfully manage export and intercompany accounts by ensuring regulatory compliance, documentation accuracy, and effective coordination across multiple stakeholders. * Process improvement and standardisation: I will identify recurring issues and process gaps, proposing and implementing improvements that enhance efficiency, service quality, and turnaround times. * Operational and system expertise: As a super-user, I will support system performance, troubleshoot issues, and contribute to system enhancements while guiding colleagues and escalating issues effectively. * Team enablement and continuity: I will support onboarding and training of new team members, provide backup coverage across accounts, and contribute to a resilient, high-performing Customer Service team. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Manage the full order life cycle from entry to delivery while acting as the primary point of contact for customer queries and escalations. Coordinate with cross-functional teams to ensure timely order fulfillment and implement process improvements to enhance service quality.