POSITION SUMMARY:

We’re looking for a Customer Service Specialist, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East.

REQUIRED QUALIFICATIONS

• Customer order management and processing experience
• Ability to deliver excellent customer service
• Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus
• Strong computer skills with a working knowledge of Microsoft applications
• Numerical accuracy, attention to detail, ability to prioritize and multitasking skills

• Being able to work independently as well as working effectively in a team

  Behaviors required are:

• Positive, enthusiastic attitude with a friendly and approachable personality

• Flexible to changing priorities
• Co-operative and collaborative with all team members
• Self-awareness to modify and choose appropriate behavior to positively influence a situation

• Managing all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results. This can include receipt, inventory management, logistics, 3PL day to day management, shipping (includes revenue recognition)
• Liaise with Regional Sales Managers to resolve queries relating to shipping and invoicing.
• Liaise with customers on the status of each order with updates as required for customer service metrics
• To liaise with the Detector Electronics Corporation (DEC) colleagues over technical queries relating to products, orders for products.
• Liaising with DEC and vendors to ensure customer delivery expectations are met
• Provide customers with bespoke documents, system generated documents, certificates, manuals and datasheets as and when required
• Assisting with stock takes, and investigating the discrepancies afterwards..
• Assisting the finance team with audit & invoice queries.
• Monitor, update and maintain customer portals including uploading documents and updating delivery information