Customer Service Specialist - Document Preparation at Commonwealth Bank

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Prioritization Skills, Commercial Lending, Business Banking, Stakeholder Communication, Process Improvement, Administrative Duties, Risk Management, Teamwork, Fast-Paced Environment, Problem Solving, Relationship Building, Continuous Improvement Mindset, Operational Objectives, Enquiry Management

Industry

Financial Services

Description

Do Work That Matters. CommBank’s Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. About the role As a Customer Service Specialist, you will be responsible for the preparation and disbursal of Commercial Loan applications on behalf of our customers. This will include supporting internal and external stakeholders with enquiries relating to our Commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong stakeholder communication. This is an operations role which uses high attention to detail and well-developed prioritisation skills in order to prepare loan documents for our customers. Other responsibilities include: Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues Identifying opportunities to improve the processes within your team or work area Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues Contributing to and/or completing reconciliations Completing general administrative duties as required Practising prudent risk management by identifying and responding to business risks About you. To be successful in this role, the ideal candidate should have some experience across commercial, business banking or retail operations lending processes and will have a strong desire to learn, bring a continuous improvement mindset and have some demonstrated experience working within a fast-paced and high-volume environment. You may also have; Demonstrated knowledge and experience of the home lending/commercial lending process Strong customer service experience with the ability to build relationships with relevant stakeholders High attention to detail and accuracy Strong work ethic with a team orientated outlook From here, the opportunities are endless At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 01/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As a Customer Service Specialist, you will prepare and disburse Commercial Loan applications while supporting stakeholders with enquiries. You will also manage customer complaints and identify process improvement opportunities.