At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting
www.dow.com
.
About you and this role
For our Packaging and Specialty Plastics (P&SP) business located in Terneuzen, The Netherlands, we are currently seeking a Customer Service Specialist, serving key and priority customers.
You are a proactive, solution-oriented, and customer-focused professional who thrives in a fast-paced, collaborative environment. In this role, you act as the interface between customers and Dow’s business value chain partners—including Manufacturing, Marketing & Sales, and Supply Chain - to deliver exceptional service and drive profitability. You provide tailored solutions while managing operational needs and aligning with company objectives.

Responsibilities

• Order Management: Execute the order entry and fulfillment process for priority and foundational customers, often involving high complexity.
• Product & Service Expertise: Maintain thorough knowledge of Dow’s products, applications, and service offerings to support customer needs effectively.
• Customer Intimacy: Build strong relationships, understand customer needs, and gather market intelligence to enhance service delivery.
• Account Coordination: Manage activities across assigned customer accounts, proactively address issues, and implement effective solutions.
• Service Excellence: Maintain service levels in line with business prioritization and ensure consistent, high-quality support.
• Solution Orientation: Differentiate between customer requirements and Dow capabilities to identify and deliver cost-effective solutions.
• Commercial Support: Align with commercial strategies across multiple businesses to support Dow’s growth and customer satisfaction.

Qualifications

• Bachelor’s degree.
• Prior relevant working experience of 3 years in customer service or a related, customer-focused field.
• Fluency in English is required and preferable fluency in German (verbal and written).
• Strong understanding of business processes and systems.

Your Skills

• Excellent interpersonal and communication skills.
• Strong problem-solving capabilities for medium-complex scenarios.
• Solid business acumen and functional/system knowledge.
• Organizational agility and ability to navigate cross-functional collaboration.
• Ability to multitask and prioritize.
• Adaptable and resilient in a dynamic, fast-paced environment.

Additional note
There is no relocation supported for this role.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need…when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting
www.dow.com
.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow’s equal opportunities is available on
www.dow.com
.

Responsibilities

• Order Management: Execute the order entry and fulfillment process for priority and foundational customers, often involving high complexity.
• Product & Service Expertise: Maintain thorough knowledge of Dow’s products, applications, and service offerings to support customer needs effectively.
• Customer Intimacy: Build strong relationships, understand customer needs, and gather market intelligence to enhance service delivery.
• Account Coordination: Manage activities across assigned customer accounts, proactively address issues, and implement effective solutions.
• Service Excellence: Maintain service levels in line with business prioritization and ensure consistent, high-quality support.
• Solution Orientation: Differentiate between customer requirements and Dow capabilities to identify and deliver cost-effective solutions.
• Commercial Support: Align with commercial strategies across multiple businesses to support Dow’s growth and customer satisfaction

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need…when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location