This role exists to transform the customer experience by coaching and modeling best-in-class service behaviors - friendly greetings, suggestive selling, rewards promotion, and personalized engagement. The Customer Service Specialist drives a consistent and energized service culture across all our convenience store locations.

Equip employees with the skills and knowledge to deliver exceptional customer service while maintaining operational excellence. This guide outlines key service expectations, practical procedures, and helpful tips to set employees up for success.

• Foster customer-first attitudes with friendly, proactive service
• Build confidence in handling POS systems and transactions
• Ensure understanding of inventory, stocking, and cleanliness standards
• Teach compliance protocols for age-restricted items and store policies
• Promote conflict resolution skills and professinal communication
• Pair new hires with seasoned employees for shadowing sessions
• Encourage questions - mistakes are learning opportunities
• Provide feedback regularly, focusing on both strengths and growth area

Equip employees with the skills and knowledge to deliver exceptional customer service while maintaining operational excellence. This guide outlines key service expectations, practical procedures, and helpful tips to set employees up for success.

• Foster customer-first attitudes with friendly, proactive service
• Build confidence in handling POS systems and transactions
• Ensure understanding of inventory, stocking, and cleanliness standards
• Teach compliance protocols for age-restricted items and store policies
• Promote conflict resolution skills and professinal communication
• Pair new hires with seasoned employees for shadowing sessions
• Encourage questions - mistakes are learning opportunities
• Provide feedback regularly, focusing on both strengths and growth areas