Customer Service Specialist - Eastern Turf Maintenance at Turf Masters Brands

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

20.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong Problem-Solving Skills, Attention To Detail, Data Entry, Customer Service Software Proficiency, Microsoft Office Suite Proficiency, Multitasking, Prioritization, Interpersonal Skills, Team Collaboration, Positive Attitude, Customer Service Passion, Patience, Professionalism, Fast-Paced Environment Handling

Industry

Consumer Services

Description

Our Customer Service Specialists are responsible for providing excellent customer service by handling a variety of tasks, including answering questions, resolving issues, processing orders, and advising customers of beneficial services, and ensuring customer satisfaction. Serving as the first point of contact for customers, providing outstanding support and ensuring a positive experience. Education: High school diploma or equivalent Experience: 2 years’ experience in a customer service role. Experience in a call center or customer-facing environment (preferred) Skills: Excellent verbal and written communication skills Strong problem-solving skills and ability to resolve issues effectively Ability to handle high volumes of customer inquiries in a fast-paced environment Strong attention to detail and accuracy in data entry and record-keeping Proficiency in using customer service software, Microsoft Office Suite (Word, Excel, Outlook) Ability to manage difficult situations with patience and professionalism Ability to multitask, prioritize responsibilities, and remain detail-oriented in a fast-paced environment. Strong interpersonal skills and ability to work collaboratively with teams Positive attitude and a passion for customer service. A positive, energetic attitude and a team-oriented mindset. General Responsibilities: Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and a focus on solutions. Schedule, modify, and confirm lawn care service appointments. Educate customers on our full range of lawn care programs and services, highlighting benefits that meet their specific needs. Assist in proactively upsell and cross-sell additional services, such as seasonal treatments, pest control, or aeration, to enhance customer satisfaction. Identify customer needs through active listening and recommend tailored lawn care solutions. Handle billing inquiries, process payments, and update customer accounts as needed. Resolve customer complaints or concerns promptly and escalate complex issues to the appropriate team member. Maintain accurate records of customer interactions, appointments, and upselling activities in the CRM system. Collaborate with sales, operations, and field teams to ensure seamless service delivery. Hourly:$18.00-$20.00

Responsibilities

Customer Service Specialists respond to inquiries via phone, email, and chat while ensuring customer satisfaction. They also schedule lawn care appointments, educate customers on services, and resolve complaints promptly.