EXO Claims Recruitment are delighted to be working with one of the UK’s fastest growing Claims Services companies.
Did you want to start a career in the insurance sector?
Do you have excellent customer services (gained in a telephone based role rather than retail) skills of at least 2 years?
Our client is looking to speak with experienced customer services specialists who are keen on building a career in insurance claims handling as a Property Claims Handler. Full training will be provided as well as the opportunity to build a successful career and you will join a company in an exciting phase of growth.

YOU WILL BE EXPECTED TO WORK SATURDAY MORNINGS WITH TIME OFF IN LIEU DURING THE WEEK PROVIDED. YOU WILL WORK A 37.5 HOUR WEEK OVERALL.

There is a genuine career path available for the right person with full career support. Our client will also financially support their employees in gaining professional qualifications such as the Certificate of Insurance (upon qualifying for this you will also receive an additional £1k of salary!).
Salary Up to £26k plus 2 annual bonuses and extensive benefits
They are seeking a meticulous and detail-oriented individuals to join their dynamic team. In this role, you will be responsible for reviewing and processing property insurance claims, ensuring that all documentation is accurate and complete. The ideal candidate will possess strong organisational and clerical skills, enabling them to manage multiple tasks efficiently while maintaining a high level of accuracy.

SKILLS AND REQUIREMENTS

• At least 2 years customer service experience in a telephone based role (rather than retail) is required
• Excellent communication skills and a positive can do attitude.
• A real attention to detail is required
• A desire to build a long term career
  If you are looking to join a company that offers not only a great career path but also one where you can work in a family feel business, whilst feeling valued and appreciated, then please apply today!
  Job Type: Full-time
  Pay: £26,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• Company pension
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• This position requires that you work Saturdays morning with time

off in lieu given during the week? Is that acceptable to you?

Experience:

• telephone based customer service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

DUTIES AND RESPONSIBILITIES

• Claim Opening – Secondary Notification of Loss
• Supplier allocation
• Inbound and outbound call handling
• First point of contact for customers
• Effective customer | Insurer communication
• Ensuring service level agreements are adhered to on all claims
• Authorisation of property insurance claims
• Applying effective cost control
• Updating jobs in Pulse to maintain job records
• Handling low level complaints (Refer to Complaints Handling Manual)
• Ensuring data is handled responsibly and compliant with the Data Protection Act
• Supply Chain Compliance
• Supply Chain Database administration

RESPONSIBILITIES AND OUTPUTS

• Adherence to call performance measures (Quantity & Quality)
• Low level complaints on claims handled
• Adherence to company policies & procedures
• Control of suppliers to ensure high service quality
• Ongoing communication with all relevant parties to ensure clear understanding of the claim progress.
• Minimise claim lifecycles
• Achievement of productivity & targets
• Ensuring all suppliers are fully compliant