WHO WE ARE

Finch Auto Group is one of Southwestern Ontario’s most respected and recognized automotive dealer groups, proudly serving our community for over 30 years. We represent a wide range of top automotive brands and operate with a relentless focus on customer satisfaction, community involvement, and operational excellence. Our people-first approach and commitment to innovation fuel everything we do — and we’re just getting started.

ABOUT FINCH COLLISION

Finch Collision Centre is a state-of-the-art, high-volume collision repair facility that’s redefining industry standards. With cutting-edge technology, a talented team, and a commitment to quality, we deliver unmatched craftsmanship and care. As we continue to grow, we’re looking for individuals who are ready to grow with us — not just into the role, but into a long-term career within the collision repair landscape.

THE OPPORTUNITY: CUSTOMER SERVICE SPECIALIST

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, detail-driven environment? Finch Collision Centre is seeking a proactive, friendly, and organized Customer Service Specialist (CSS) to become the essential bridge between our guests and the repair process.
You won’t just be providing updates — you’ll be building trust, setting expectations, and ensuring each guest feels confident and cared for throughout their repair journey. This isn’t just a job in customer service — it’s a mission to deliver the best customer experience our guests have ever had.

• Serve as the primary point of contact for guests and key stakeholders during the repair process.
• Confirm each guest’s preferred method of communication and maintain updates every 2 business days.
• Coordinate transportation needs including rentals, shuttle service, or rideshare (e.g., Uber).
• Call, email, or text each guest one business day prior to any appointment with personalized instructions and reminders.
• Greet all guests by name within 5 minutes of arrival — making a lasting first impression.
• Own and personalize the vehicle delivery experience — ensuring every guest leaves feeling valued and informed.
• Communicate daily activity and guest updates to the Office Manager with clarity and consistency.